Returns & guarantee
Our promise is simple: what arrives matches the photos you approved — or we fix it.
Last updated: 2026-09-01
Draft — these terms are still being finalised and reviewed. They are published for transparency and are not final until the trading entity is listed below.
What is covered
If your order arrives damaged, incomplete, or different from the photos you approved, tell us within 48 hours with a photo and we will replace the item or refund it. Delivery of the replacement is on us.
What is not covered
Because each set is composed and photographed to your approval, a change of mind after approval is not covered, and perishable items (flowers, cake, food) cannot be returned once delivered. This does not affect your statutory rights, which we always honour.
How to claim
Call or message us with your order number and a photo of the problem. We decide fast — usually the same day — and arrange the replacement, repair or refund. Refunds go back the way you paid.
Rental deposits
The deposit on a rented item is refunded in full once we have it back on time and undamaged. If it comes back late or damaged we keep only what covers the actual loss and refund the rest, with an explanation.
Talk to a human
Questions about an order, a custom set or delivery? Write or call — we answer during working hours.
Contact details are being set up. Until then, use the chat on this page and we will get back to you.